Topic outline

  • Overview

    Completing all elements of this learning will enable you to improve how you lead when the way ahead is unclear or complex.

    There are 2 levels available, with one aimed at staff and managers and the other at strategic leaders. See 'which level do I need', for more information.

    • Managers and leaders course (managers of people or work)

      Learning outcomes

      By the end of this course you will be able to:

        • recognise the nature of your complex or ambiguous challenge and identify where to focus your energy
        • apply techniques to progress through complexity and better manage the unknown
        • use the SCARF model to change how you bring others with you through complexity and ambiguity.


      Booking information

      This is a half day course.

      This course is for HCC & HC ONLY

      To book - go to the Learning Zone.

      No suitable dates? - you can request dates through the Learning Zone.

      • Strategic leaders course (managers working at a strategic level)

        Learning outcomes

        By the end of this course you will be able to:

        • Recognise the nature of your current complex or ambiguous challenges and apply techniques to manage them.
        • Be a role model for viewing complexity and ambiguity as positive opportunities.
        • Be able to inspire, motivate and lead others when the way ahead is unclear, promoting a service culture where complexity and ambiguity are viewed as positive opportunities.


        Booking information

        This is a half day course.

        This course is for HCC & HC ONLY

        To book - go to the Learning Zone.

        No suitable dates? - you can request dates through the Learning Zone (you will be added to a waiting list  and notified when a course date becomes available).